Terms and Conditions

B2B Group Booking Terms and Conditions (Destination Management Company)

1. Nature of Agreement & Status of Parties
In2Scotland.com acts exclusively as a Destination Management Company (DMC) and B2B ground handler. The contracting agent, wholesaler, or organization ("Client Agent") acknowledges that it acts as the legal "Organiser" to the end group/travellers under The Package Travel and Linked Travel Arrangements Regulations 2018 (as amended by the 2026 Amendment Regulations) Directive (EU) 2015/2302, or any equivalent consumer protection laws in the Client Agent's local jurisdiction [Directive (EU) 2015/2302, Package Travel and Linked Travel Arrangements Regulations].
​Where the Client is a corporate entity booking directly, both parties agree this contract constitutes a general agreement for business travel under Regulation 3(2)(c) of the Regulations. In2Scotland.com provides ground services strictly as an independent B2B contractor and assumes no consumer-facing statutory liabilities.

2. Pricing, Net Rates & Technical Visits

• Prices Include: Land travel, airfares (where explicitly specified), tours, excursions, sightseeing, hotel accommodation, meals, entrance fees, and UK VAT (currently 20%) as set out in the itinerary.
• Prices Exclude: Unspecified meals, airfares not specified, personal expenses (alcohol, phone calls), and gratuities.
• Rate Terms: All prices are quoted in Pounds Sterling (GBP) on a nett, non-commissionable basis and include a nominal management fee for tour administration.
• Site Visits: Site visits are to be arranged by the Client Agent unless explicitly contracted to In2Scotland.com, which will incur an additional management fee.
• Group Pricing Recalculation: Quoted rates are strictly based on the specified number of paying passengers. If group numbers fall below the agreed threshold, In2Scotland.com reserves the right to recalculate and re-quote the total package price.
• Price Changes: Rates are quoted in good faith based on current supplier tariffs. In2Scotland.com reserves the right to adjust prices prior to confirmation due to supplier/carrier price increases or changes to UK VAT rates.

3. Reservations, Group Accommodation & Flight/Event Management

• Scope of Event Management: Where an In2Scotland.com Event Manager is booked, they will manage only the specific elements booked directly through In2Scotland.com. Third-party elements booked independently by the Client Agent are not covered, unless agreed in writing and a management fee will be added dependant on the scope of the element.
• Accommodation & Substitutions: Rooms are listed with private facilities based on requested rooming types. Accommodation is subject to availability upon confirmation. If an alternative hotel must be sourced, a similar standard will be selected; any price variance will be passed to the Client Agent.
• Hotel Check-in Procedures: Check-in is typically 3:00 PM. Early check-in requires pre-registration and incurs an extra night’s fee. Luggage storage is available. Hotels will require a credit card imprint or cash deposit from group leaders/guests upon check-in for personal incidental charges.

4. Itinerary Adjustments, Delays & Transport Surcharges

• Public Holidays & Special Events: Surcharges may apply during peak periods (e.g., Easter, Christmas, major events) and will be advised at booking.
• Delays & Extended Routes: Transport is provided for the exact times and distances specified. Airport delays, driver waiting time, or extra kilometres requested during the tour will incur additional charges payable upon completion of service.
• Force Majeure / Disruption: In2Scotland.com reserves the right to adjust itineraries due to factors outside its control (e.g., weather, road conditions, strikes, airline disruptions). Any resulting additional operational costs remain the responsibility of the Client Agent.

5. Responsibility, Disclaimers & Supplier Failures

• In2Scotland.com acts as an agent only for transportation, accommodation, airlines, guiding, and sightseeing suppliers. In2Scotland.com neither owns nor operates these suppliers and is not liable for their default, negligence, schedule failures, or performance errors.
• In2Scotland.com is not liable for loss, damage, or theft of luggage, personal belongings, injury, illness, or indirect/consequential losses (loss of profit, goodwill, or legal expenses).
• Supplier Insolvency: If a supplier ceases trading prior to the tour, In2Scotland.com will assist in chasing refunds and finding alternative options. Refunded monies will only be paid to the Client Agent once received from the supplier.
• Advertising Indemnity: The Client Agent warrants that its promotion to third parties/consumers does not misrepresent In2Scotland.com's services and agrees to indemnify In2Scotland.com against claims arising from inaccurate consumer representations.

6. Visas, Customs & Travel Insurance
The Client Agent is responsible for ensuring group compliance with UK immigration, customs, and quarantine rules. Visa support letters will only be issued once the booking is fully confirmed and the required deposit is received. Comprehensive travel insurance is strongly recommended for all travellers and accompanying staff.

7. Group Payments, Rooming Lists & Cancellations

• Payment Schedule:
  • Upon Confirmation: 25% non-refundable deposit.
  • 90 Days Prior to Arrival: Full payment based on anticipated group numbers.
  • 45 Days Prior to Arrival: Final rooming list due. A secondary balancing invoice will be issued if numbers differ from the 90-day invoice.
  • Please Note: Should a specific supplier terms and conditions all outside of these terms we will highlight this at the time of confirmation and adjust the payment and cancellation clauses appropriately.
• Payment Terms: Invoices are payable within 5 days of invoice date via bank transfer to Marketing Links Scotland (HSBC / Account: 31790773 / Sort Code: 40-20-44). International transfers must cover all sender and intermediary bank fees.
• Late Payments: Late payments may result in immediate cancellation of services and forfeiture of deposits to avoid supplier penalties.
• Cancellation Schedule:
  • Confirmation to 91 days prior to arrival: 25% cancellation fee.
  • 90 days or less prior to arrival: 100% cancellation fee (no refunds for unused portions).
  • Please Note: Should a specific supplier terms and conditions all outside of these terms we will highlight this at the time of confirmation and adjust the payment and cancellation clauses appropriately.
• In2Scotland.com operates strictly on B2B wholesale tariffs and is completely independent of consumer-facing legislation. The DMC shall not be bound by, nor responsible for meeting, any mandatory statutory refund timelines (including 14-day consumer refund windows) imposed upon the Client Agent by applicable package travel laws. Supplier insolvency support and refunds remain strictly governed by the timelines in Section 5.

8. Governing Law
All contracts are governed exclusively by the laws of Scotland and subject to the jurisdiction of the Scottish courts.